Kay Jewelers in Kansas City, MO Closed now

Reviews about Kay Jewelers

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  September 19, 2019, by Sheila Young
  I live all the way in Overland Park but came to this location to order a pair of earrings on MLK Day. I was told that my earrings would arrive in 7-10 business days. Not only did they not arrive in 7-10 business days, but weeks went by and I hadn't heard a single thing from Kays. I called the business multiple times to speak to the manager that assisted me that day, but was told she was unavailable on numerous occasions and despite leaving messages and my information, she never returned a single call of mine. Finally after calling a final time, I got ahold of the new assistance manager who revealed that the earrings were never ordered in the 1st place because they weren't available. This was never told to me. To add insult to injury, a $250 hold had been placed on my card for the order that was never placed. To make matters worse, I was told that she would email me the information about the manager that failed to communicate with me so that I could make a formal complaint, however; that email never came either. In the end I am left without a product I was told that I would receive, I was never communicated with regarding any of the problems that occurred, and I had to call repeatedly to get answers and was denied the basic information to formally share my negative experience. I am appalled by this treatment and disappointed in the inability of Kays to make this right. I have spent thousands at this particular location and this is how they treat valued customers. Save your money and avoid this location. Customer service is clearly not a priority to them.
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  July 09, 2019, by Travis Richeson
  DO NOT GO HERE! They're rude and will try to trick you. I brought in my wedding ring because a diamond fell out and it took them about 10 minutes to find me in the system. Then they asked me to sign the repair slip that was filled out as if I didn't have the life time warranty, when I pointed out there mistake they told me it was invalid do to not getting it checked regularly. After telling them that I do in fact get it checked on a regular basis they explained that cleaning don't count and all the times I've brought it in were just that and it was my responsibility to make sure they logged it was a inspection not a cleaning.