Locks & Pulls K.C. in Kansas City, MO Open now

Reviews about Locks & Pulls K.C.

• ★ ★ ☆ ☆ ☆

  January 14, 2020, by Trevor. Taylor
  Extremely disappointed with the customer service provided at Locks & Pulls. The only reason for rating the business as 2 stars rather than 1 star is due to the wide variety of in-stock items and items available for catalog purchase. The poor experience started off with a staff member who was rude and impatient with a paying customer. Although disappointed with my first experience, I gave the staff member a second chance and I still moved forwarded with making a purchase. Two weeks later, I returned to pick up the purchased item. After picking up the item, I realized that night the item was ordered incorrectly. I returned the next day with the recently purchased item as well as the broken knob I was replacing for proof of the order mistake. I was told a 30% cost would be incurred due to the restocking fee. Confused by the response, I questioned his reasoning for the fee as the mistake was made by the store. In the end, the staff member was unreasonable so I paid the store $20 and came away with no goods. I suggest looking elsewhere for locks or pulls.